Shell in the sand of meia praia beach, Lagos - Algarve

FAQ

Frequently asked questions

Covid-19

At the moment and following the recommendations of the Portuguese Government and Health Authorities all of our activities are suspended and our Office closed until further notice.

All of our activities offer hand sanitizing/soap to the guests. However, gloves and masks are not provided at this time.

Following Heath Authorities recommendations, we have reduced the capacity of our Cruises and Tours allowing for more free space for everyone.

If you cannot attend our Cruises and Tours for any reason, please contact us in advance. Cancellations are only possible until 24 hours before departure but we understand that things sometimes change and with that in mind if by any chance you cancel your reservation less than 24 hour before departure we will offer you a gift card or voucher to be used by you or your friends and family in a future visit to Lagos or Portimão.

Cruises and Tours

Our meeting point is located at gate EFGHI in Marina de Lagos and we recommend you to be there 15 minutes before the activity starts. Please note that for our Grotto and Jet Boat Tours the meeting point is by Discovers Tours Office locate on the Marina’s first next to Pizza Hut.

If you still have outstanding payments to Discover Tours please check-in at our office 30 minutes before your activity starts.

Our office is located in Marina de Lagos on the first floor, store number 28, next to Pizza Hut.

At this moment we don’t offer a Pick-Up or Drop-Off service.

If you are running late please head straight to your meeting point and contact Discover Tours team at +351913020772

For most of our activities we recommend the dress code to be smart casual. In addition, we recommend you bringing a swimsuit, towel, sunblock or sunscreen, cap and a wind jacket or jumper. Please note that for or our Jet Boat Adventure a swimsuit and a towel are highly recommended.

All of our activities offer toilettes on board with the exception of our Grotto and Jet Boat Tours.

Our Catamaran Cruises and Grotto Tours are suitable for all ages and for pregnant women as well. However the Kayak and Jet Boat Tours aren’t recommended for pregnant women and they have age restrictions.

Only children above the age of 6 on the Kayak Tours and above 8 on the Jet Boat Tours are allowed to participate.

For the moment, sadly our activities aren’t wheelchair accessible, but we do allow for baby strollers and you can access our boats with them. No problem.

Yes, we can. Please contact us at least 24 hours in advance so we can accommodate your request. We cater for Vegetarians, Vegans and for Celiac or Gluten free.

Yes, you do. Please add your preference so we can cater accordingly. If you booked through one of our agents, you can either use their contact form or contact us directly at info@discover.pt at least 2 hours before your cruise starts. By default, our meal consists of a braised chicken salad with fresh fruit as well.

You can find our meal choices in the online form when you are making your booking.

No. At the moment we only accept cash payments on board.

Yes, we offer English and Portuguese live commentary on board for all of our Cruises and Tours.

Yes. All of our boats are equipped with lifejackets and all the safety gear recommended by Portuguese Law and Maritime authorities.

Yes. All of crew is fully licensed.

Reservations and Ticketing

Yes, all of our activities are bookable online at both discover.pt and jetboatlagos.com

Yes, we accept mobile vouchers for all of our Cruises and Tours.

No, there is no need to print your ticket. If you own a smartphone, your email confirmation or mobile voucher are both valid.

We do not offer phone bookings. If you like to book our activities, please use our website or one of our Points of Sale.

You can reach us at +351 913020772 and info@discover.pt

Yes, we accept all card payments and PayPal through our website. However, at our Office and points of sale we don’t accept American Express card payments.

Yes. For more info please contact us at sales_ops@discover.pt

Cancellations and Rebooking

All of our bookings have a flexible cancellation policy allowing for cancellations until 24 hours before the activity starts.

If you are running late please head straight to your meeting point and contact Discover Tours team at +351913020772

Our cancellation policy allows for cancellations until 24 hours before the activity starts and if you need to cancel before that we can create a voucher or gift card for future cruises or tours. Before the 24 hour period we can issue a full refund, no problem.
In light of recent events like the Covid19 pandemic if by any chance you need to cancel inside that 24 hour window we will issue a gift card for that amount or a voucher to be used in a future visit.

Yes, you can. We can reschedule you according to our daily availability and activity.

If you need to cancel until 24 hours before the activity starts you can but you need to inform us as soon as possible.
If that request comes after that window we will accept it but we will refund you through a gift card or voucher for a future cruise or tour. No full refund will be issued in this case.

Unravel the secrets of the Algarve Coast

Our goal is to help you create memories that will last a lifetime, in the Algarve. With our daily Catamaran Cruises, Grotto, Kayak Tours and Jet Boat adventures we will show you the stunning views of Ponta da Piedade, Dona Ana, in Lagos or Benagil caves, Praia da Marinha, Carvoeiro and many others. Hop on board!

Dear friends and partners, following recommendations from Portuguese Health Authorities regarding the outbreak of the Covid-19, Discover Tours is suspending its activities until further notice. By doing this, we hope we can help our community and take part in fighting this virus.

Stay home and join the fight.

See you soon and stay safe.

The Discover Tours team.


Caros amigos e parceiros, seguindo as recomendações da Direcção Geral de Saúde no que respeita ao surto de Covid-19, a Discover Tours decidiu suspender as suas actividades. Desta forma esperamos ajudar a nossa comunidade e envolvermo-nos no combate a este vírus.

Fiquem em casa e juntem-se à luta.

Até breve.

A equipa da Discover Tours.